Privacy policy.

Zyrap Innovations

RoutePass is a product of Zyrap Innovations Private Limited, Tamil Nadu, India. This policy explains what personal information we collect when you create an account, book tickets, add wallet credits, or contact support, and how we use it.

Account details

When you register we collect the details you give us: name, phone number, email address, and password. You may also add a profile photo.

Trips, tickets, and wallet

We store bookings, boarding and drop stops, ticket status, wallet credits, and payment confirmation records needed to run your trip and show history in the app.

Device and usage

We collect device and session information needed to keep you signed in, send trip alerts, and prevent fraud. Location is collected only when you allow it, so we can show nearby buses and live tracking.

Support reports

If you send a report from Help & support, we receive the message, category, and any screenshot you attach.

To run RoutePass

We use this information to create your account, book tickets, process payments, show live bus location, send trip alerts, prevent fraud, and improve the app. We do not sell your personal information.

Who sees your data

We share only what is needed to run your trip:

• Bus operators see boarding and drop details for tickets you buy.
• Razorpay processes card, UPI, and net-banking payments. RoutePass does not store your full card number or UPI PIN.
• Support staff can see a report you submit, including any screenshot you attach.
• We may share data if required by law.

Location

Location is used to find nearby buses and show your trip on the map. You can turn this off in your phone settings; some features will then be limited.

Camera

Camera is used to scan a bus QR code and to attach a photo when you report an issue. You can turn this off in your phone settings.

Access, update, and deletion

You can update your profile and sign out on this device in the RoutePass app. You can email us to request a copy of your data, or request deletion of your account on our delete account page.

Deleting your account removes your profile and unused credits. Completed ticket records may be kept where the law requires it.

Children

RoutePass is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will delete it.

How we protect data

We send data over HTTPS, require a signed-in session for bookings and wallet actions, and limit staff access to what they need to help you. No method is perfect — please also protect your own device with a lock screen. Keep your password to yourself. RoutePass will never ask for your password or OTP on a call.